Job Information
Textron Customer Service Engineer (Structures) - Zurich in Zurich, Switzerland
Customer Service Engineer (Structures) - Zurich
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Description
JOB SUMMARY:
Candidate will support Textron Aviation customers providing technical guidance to customers and service facility personnel relative to aircraft structural issues. Will coordinate with Structures Engineering to develop, certify and support the incorporation of structural repairs in all Textron Aviation models.
JOB RESPONSIBILITIES:
Coordinate portions of the structural repair process through gathering of aircraft damage/condition information, communicating repair needs with engineering, providing status updates to the customer, and handling of accounting and billing actions.
Develop letters to support field operations concerning ferry flights, flight extensions, minor repairs, and other related structural issues.
Provide basic technical structural guidance to customers using published documents, engineering drawings, and manufacturing specifications.
Identify structural related design and manufacturing improvement opportunities and provide constructive feedback to the appropriate department(s).
Monitor structural repair trends to identify opportunities to develop standard repairs.
Conduct on-site damage evaluations for severely damaged aircraft in the field.
Expected travel 10% of the year.
Qualifications
EDUCATION/ EXPERIENCE:
Bachelor’s degree required, or in lieu of degree one of these two:
3 years of relative aircraft maintenance experience A&P license required.
3 years of relative aircraft maintenance experience 2 year technical degree required
Minimum 2 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required
Preferred Structural Repair/Sheet Metal experience
POSITION REQUIREMENTS:
Excellent verbal and written communication skills
Strong computer and MS Office skills
Action oriented and seizes opportunities
Professional and diplomatic demeanor
Strong analytical and problem solving skills
Ability to work remote 50% of the time
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Recruiting Company: Textron Aviation
Primary Location: CH-ZH-Zurich
Job Function: Flight Operations
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Travel: Yes, 10 % of the Time
Relocation: Available
Job Posting: 06/04/2024, 12:42:20 PM
Job Number: 323564